Returns & Exchanges

Please submit return requests within 15 days after receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Of Note:

• Returns can only be processed for orders placed directly from our website (all order numbers start with “OX”). On orders placed through our dealer network (including Amazon), you would need to contact the company you purchased it from.
• Occidental is not responsible for shipping costs associated with returns or exchanges (unless it was our goof-up).
• Return requests must be made within 15 days of receiving your order.
• Items must be returned in new, unused, and resell-able condition, along with a valid RGA (Returned Goods Authorization)
• Refunds can only be made back to the original form of payment on the order.
• There is a $25 restocking charge on returns.

Procedures: Request an RGA by emailing us at service@occidentalleather.com. Please include your Name and Order Number, the item(s) you would like to return and the reason for the return. Your request will be reviewed, and an RGA issued.

If your return is accepted, we’ll send you a RGA (Return Goods Authorization), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once we receive the items and process the return, you will receive an email notification of your refund.

NOTE for Exchanges: To exchange an order, return your item for a refund following the procedures listed above. Then purchase the new/exchange item(s) at your convenience. If you need help with the new/exchange order, let us know. We are happy to help.

**BELT EXCHANGES – If you just need a different size belt, we can exchange just the belt (no bags). Send us your order information as above and let us know what size belt you need in exchange.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For complete information visit the Warranty and Repair page

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on customized items, used or worn products or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@occidentalleather.com.